❓ Frequently Asked Questions (FAQ)

🔧 Do you provide certification after works are completed?

Yes. All works are accompanied by full documentation including photographic reports, certification, and compliance statements to support audits and meet insurance or regulatory requirements.

🛠️ Are your services compliant with current regulations?

Absolutely. We follow industry-recognised standards including TR19®, BS 9999, HTM 03-01, and DW/144. Our reports and testing formats are fully audit-ready.

🧭 Do you operate nationwide?

Yes. SmithSure operates across the UK, supporting NHS Trusts, universities, local authorities, and commercial sites. We’re equipped to travel and adapt to your operational needs.

📸 Do you provide photographic evidence for testing and cleaning?

Yes. Every job includes before-and-after photographs as standard. We also tag and label fire dampers and assets where required.

🕒 Can you work out of hours or on weekends?

Yes. We can schedule works outside of normal hours to minimise disruption — including nights and weekends if needed.

📋 Can you help with remedial works if faults are found?

Definitely. Any faults or failures identified during testing or cleaning are logged, costed, and quoted for separately. We can provide a full remedial service if approved.

💻 Do you offer digital reports or printed copies?

Yes. All reports are provided in PDF format by email. Hard copies can also be arranged if required.

💬 What industries do you work in?

We primarily serve:

• Healthcare (NHS)

• Education (schools, colleges, universities)

• Commercial offices

• Hospitality & kitchens

• Industrial facilities